Stop Rolling Trucks for Problems You Can Solve Remotely
Visual AI that sees what your customers see — and fixes it without dispatching a technician.
Every Unnecessary Truck Roll Costs You $300+
Your contact center handles thousands of 'I need a technician' calls. But 40% of those visits end in wasted trips.
Issue Type
It was just unplugged — Simple fixes a customer could do
Issue Type
Wrong part ordered — Tech arrives, can't complete the job
Issue Type
Couldn't reproduce the issue — Problem disappeared, trip wasted
Meanwhile, your best technicians are stuck on jobs that didn't need them.
What Field Service Leaders Are Seeing
Based on visual support deployments across HVAC, telecom, and smart home verticals.
| Metric | Impact |
|---|---|
| Truck rolls avoided | 30-40% reduction |
| First-time fix rate | +25% improvement |
| Average handle time | -45% for visual-solvable issues |
| Customer satisfaction | +18 NPS points |
From 'I Need a Technician' to 'It's Fixed' in Minutes
Customer Calls
Customer calls with equipment issue
Visual Option
Agent (or IVR) offers visual support option
Camera Opens
Customer taps link — camera opens instantly (no app download)
AI Diagnosis
Orasi AI sees the unit, identifies model, spots the issue
AR Guidance
Step-by-step AR guidance walks customer through the fix
Resolution
Issue resolved — or technician dispatched with full diagnosis
Built for Field Service Reality
No app required
Browser-based, works on any smartphone
Offline-capable
Guides work even in low-connectivity environments
Integrates with your stack
ServiceNow, Salesforce Field Service, SAP
Enterprise-grade
SOC 2 Type II, GDPR compliant, 99.9% uptime SLA
Trusted by Teams Who Can't Afford Downtime
Built on Auvious — powering visual engagement for 300+ enterprises including:
Calculate Your Truck Roll Savings
Every truck roll you avoid is $300+ back in your pocket. See what Orasi could save your operation.